Remote IT monitoring and management of your workstations, servers, routers, printers, and other network devices to ensure your IT network is always healthy and secure.Most IT support and management tasks are performed remotely, non-intrusively, and effectively—without interrupting your workflow.
Identification, tracking, auditing and management of all workstations, servers, printers, routers, and mobile devices from acquisition through disposal to ensure your IT assets are in compliance with all licenses, have the proper configurations and can be tracked and located if needed.IT asset management also enables you to more accurately plan and budget for future IT purchases.
Identification and automatic updating of all software patches and hotfixes to all of your devices, giving you the peace of mind that all patches are up-to-date, and your system will continue running at optimal performance.
Backup and Storage Services
Comprehensive protection of operating systems, applications, configurations, settings and data for Windows® and Linux® servers, workstations, and laptops, and virtual environments to ensure your data is protected and recoverable.
Our RMM platform also enables us to accurately monitor backup status in real-time, as well as perform on-demand actions such as disabling, enabling, creating, editing, deleting, and starting or cancelling backup jobs. Data recovery is available from physical machines, virtual machines, and the cloud.
Monitoring and controlling critical items in your network infrastructure through powerful monitors and scripts to ensure potential issues are identified and resolved before they can affect your network performance.
Monitoring of ink levels, paper levels, and number of pages printed, in addition to remotely initiating, stopping or resuming print activity eliminating printer downtime.
Effective management and detection of continually evolving threats and malicious software attacks, including protection from spyware, spam, and phishing scams to ensure your IT network is secure.Our antivirus services include comprehensive monitoring and deployment of virus definitions and updates so you know your system is always protected.
Mobile Device Management (MDM)
Management of Apple IOS® and Android™ platform mobile devices, including effortless enrollment of new and existing devices; configuration of devices to enforce company policies and procedures; collection of relevant hardware and software data; and implementation of safety polices and restrictions, including password requirements, number of login attempts before a device locks up, app store accessibility, and auto-wipe actions in case of a misplaced or stolen device.
Whether devices are personally owned or company provided, MDM lets your employees enjoy the benefits of remote connectivity while keeping your company information safe and secure.
Installation of software and services to one device, a group of devices, or to one or multiple locations ensures no device is overlooked when installing new or updated software.
Monitoring of the Windows® event log and immediate remediation of critical events safeguard your network against unexpected crashes and data loss.
Continuous monitoring of the health and performance of mission-critical hosted email services to stop spam and viruses before they infect your network.
Collection and tracking of hardware and software inventory from Linux®, Mac®, or Windows® operating systems so you have a complete record of all your IT assets.
Customized IT reports provide insight into your IT system, including executive summaries, status reports, configuration and inventory statistics, keeping you informed of the services you receive and the status of your IT network.
Your employees will receive fast, secure, remote technical support. Our built-in help desk ticketing system and on-demand tunnel vision streamlines technician response time for quick and efficient resolution of all employee support issues.