Allied IT’s support structure is based on your individual business needs.
During our free consultation, we can discuss which is best for you and your company so the level of IT service we provide will perfectly fit your business’ needs and goals:
LEVEL 1 IT Service
Break/fix or “as-needed” hourly service
(the ‘everything is on fire’ approach)
In this IT service scenario, you will contact Allied IT when there is an issue or a service interruption and we will bring solutions to get you up and running.
LEVEL 2 IT Service
Pre-paid “bucket-of-hours”
(the ‘remember to tell IT company when we need things done’approach)
In this scenario, Allied IT will work with you on pre-arranged proactive maintenance activities (such as patching, backups management, and antivirus support) and we will also install our monitoring tools to proactively engage and a discounted rate to ensure your systems remain optimal up to a fixed number of hours.
LEVEL 3 IT Service
Fully paid and all-encompassing service portfolio customized to your business at a flat rate—like how you manage your other utilities, such as your electric or phone bill.
(the sit back and relax approach)
In this scenario, we do all of your IT service. For a flat rate, Allied IT will handle everything and ensure that all systems are maintained and in optimal health. Additionally, you can call us at any time for any IT related issue and we will be there asap to ensure all IT needs are addressed – we will be your “IT” guy – just like having your own trusted IT guru/department at your beck and call.
